Critical Reflection

Hi Brad, It has been a great CPD journey all this while, from being a blank piece of paper at the beginning to seeing it through the CPD showcase… I have learnt many different aspects about communication as a whole, both in terms of verbal and non-verbal communication aspects. As they always say, “all good […]

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Project Synopsis Final Draft

Introduction Today, the Meetings, Incentive Travel, Conventions and Exhibitions (MICE) industry of Singapore continues to thrive, propelled by Asia’s steady economic growth. In the MICE industry, networking is equivalent to our net worth. In the course of work, communicating and interacting with different stakeholders such as colleagues in the company, service providers, clients and government […]

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Project Synopsis Draft #1

INTRODUCTION Today, the Meetings, Incentive Travel, Conventions and Exhibitions (MICE) industry of Singapore continues to thrive, propelled by Asia’s steady economic growth. In the MICE industry, networking is equivalent to our net worth.  In the course of work, communicating and interacting with different stakeholders such as colleagues in the company, service providers, clients and government […]

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Letter for Service Recovery

Dear Mr Bennert, Thank you for your e-mail. We regret to learn about the inconveniences that you have encountered during your stay at (RESORTNAME). In response to your concerns, we have done our checks with the respective departments and Agoda accordingly. With regard to the miscommunication pertaining to the inclusion of breakfast, Agoda has reflected […]

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Personal Branding & Myself

Personal branding, simply put, is essentially about what people say about you when you are out of sight. It entails a mix of our core values and motivators, knowledge, skills, abilities, qualifications and even our interests. However, overwhelming as it may seem, the good news is, the power of personal branding all lies in our own […]

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