The situation I faced was a minor interpersonal communication problem during a specific sales transaction over the mobile application ‘Carousell’ last week. ‘Carousell’ is a platform where sellers list their new or preloved items online and interested buyers can purchase them. Basically, I was keen on buying a pair of boots from this specific foreign Chinese middle-aged seller and initiated the conversation purchase. Despite some language communication difficulty due to improper sentence structures, massive usage of acronyms and grammatical errors, the deal went through and we arranged to meet at Ang Mo Kio MRT station at 5pm that fateful Tuesday right after classes.
As I was making my way to the rendezvous, she texted me (in broken English) to remind me to bring the exact change and insisted that I do not exit the ticket concourse area. Hastily, I replied to inform her that I did not have the exact change and needed to exit to withdraw more cash. I was not exactly sure if she understood my message, but much to my surprise, she strongly advised me against exiting the concourse and she did not explain the rationale behind it.
Instead, she kindly offered me a $3 cash discount so that I do not need to exit the ticket concourse area at level 1.
It seems rather obvious that there is a definite interpersonal communication barrier between myself and the seller due to different English language literacy, so how else could the communication between us be improved instead?
Updated as at 19/02/2017.